Question 1

Who does Alrick design beds and equipment for?

Accepted Answer

Aged care, homecare and clinical environments where dignity, safety and comfort matter — from single users at home to facility-wide fit-outs.

Question 2

How do I choose the right bed size and configuration?

Accepted Answer

Start with the user’s mobility profile, care needs (positioning, rails, accessories), room size and SWL requirements. If in doubt, share your use case and we’ll recommend a configuration.

Question 3

What does SWL (Safe Working Load) actually mean?

Accepted Answer

SWL is the maximum combined load the bed is designed to support (user + mattress + accessories). Choose a bed with SWL comfortably above your expected combined load.

Question 4

Do you offer custom options (finishes, widths, electrics)?

Accepted Answer

Yes — many models support custom endboards/finishes, powdercoat colours, handset/control options, and extended sleeping surfaces. Send your requirements and we’ll confirm feasibility.

Question 5

What lead times should I expect?

Accepted Answer

Lead times depend on model, options and quantity. We’ll confirm ETA in your quote, and flag any items with extended build time.

Question 6

Can you assist with delivery and installation?

Accepted Answer

Yes — we can coordinate delivery and, where requested, on-site installation/commissioning. Please advise access details (lifts, stairs, parking, floor level).

Question 7

What warranty applies to Alrick beds?

Accepted Answer

Warranties vary by component category. Your quote and product manual list coverage and terms for the frame, electrics and other components.

Question 8

How do I book service, repairs or spare parts?

Accepted Answer

Contact us with the model and serial number plus a brief issue description. We’ll confirm parts availability and schedule a technician if needed.

Question 9

Which accessories are available?

Accepted Answer

Rails and side protection, self-help and IV poles, reading lights, UPS emergency power, grab handles, extension kits and compatible mattresses. Availability varies by model.

Question 10

What safety standards and compliance do your beds follow?

Accepted Answer

Products are designed to meet relevant medical bed and electrical safety standards. See each model’s manual/spec sheet for the exact compliance details.

Question 11

Do you offer trials, demos or site assessments?

Accepted Answer

Yes — depending on location and model. Share your timeframe, care needs and room constraints; we’ll advise demo or assessment options.

Question 12

How do I request a quote?

Accepted Answer

Use the enquiry form or contact us with model, size, options, quantity and delivery address. If you’re unsure, outline your care scenario and we’ll recommend a configuration and quote.

Self Help Pole